Frequently Asked Questions
Everything you need to know about your DDstepOnline experience.
How do I determine the right size for my child?
We provide a detailed size guide on every product page. We recommend measuring your child's foot from heel to toe and adding 0.5 - 1 cm for growth room to find the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a refund or size exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU. International shipping times vary by destination, usually ranging from 7-14 business days.
Are DDstep shoes made from natural materials?
Yes, we prioritize quality and comfort. Most of our footwear is crafted from high-quality genuine leather and natural rubber soles to ensure breathability and flexibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.